Privacy Policy

Information We Collect

When you interact with Shineuptech, we gather different types of information depending on how you use our services. Here's what we typically collect:

Personal Information You Provide

This includes data you give us directly through forms, account registration, or when requesting our liquidity and solvency analysis services:

• Full name and business title
• Email address and phone number
• Company name and business registration details
• Financial documents and statements you upload for analysis
• Billing and payment information
• Messages and communications you send to our team

Automatically Collected Data

Our website collects certain technical information when you visit:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookies and similar tracking technologies (see our cookie section below)

How We Use Your Information

We use the data we collect for specific purposes related to providing and improving our financial analysis services. We're not in the business of selling your information to third parties.

Primary Uses

• Delivering liquidity and solvency analysis services you've requested
• Processing payments and maintaining billing records
• Communicating about your account, services, and support requests
• Improving our website functionality and user experience
• Sending relevant updates about our services (you can opt out anytime)
• Complying with legal obligations and preventing fraud

Analytics and Improvements

We analyze usage patterns to understand how clients interact with our platform. This helps us spot issues, improve features, and develop better financial analysis tools. All analytics data is aggregated and anonymized whenever possible.

Legal Basis for Processing

Under Thai PDPA regulations, we must have a valid legal basis for processing your personal data. Here's what applies to different situations:

Data Sharing and Third Parties

We don't sell your personal information. However, we do share data with specific third parties who help us operate our business:

Service Providers

We work with companies that provide essential services like payment processing, cloud hosting, email delivery, and analytics. These providers only access the data needed to perform their specific functions and are contractually obligated to protect your information.

Business Transfers

If Shineuptech merges with another company or sells assets, your information might be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by Thai law, court orders, or government requests. We'll also share data when necessary to protect our rights, prevent fraud, or ensure user safety.

Data Security Measures

Protecting your financial information is critical to us. We implement multiple layers of security to prevent unauthorized access, disclosure, or loss:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive financial documents and personal data
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information internally
• Secure backup systems with encrypted off-site storage
• Employee training on data protection and privacy practices
• Multi-factor authentication for account access

While we take security seriously, no system is completely foolproof. If you notice any suspicious activity related to your account, contact us immediately at [email protected].

Data Retention and Deletion

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by Thai law.

Retention Periods

• Active account data: Retained while your account is active plus 6 months after closure
• Financial records and transaction data: 7 years (Thai accounting law requirement)
• Marketing communications records: Until you unsubscribe plus 12 months
• Website analytics data: 24 months from collection
• Support correspondence: 3 years from last contact

Deletion Process

When retention periods expire, we securely delete or anonymize your data. For financial documents you've uploaded, we use secure deletion methods that make recovery impossible. If you request deletion of your data (see Your Rights section), we'll process that request within 30 days, subject to any legal retention requirements.

Your Privacy Rights

Under Thai PDPA, you have several rights regarding your personal data. Here's what you can do and how to exercise these rights:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request.

Correct Inaccurate Information

If you spot errors in your personal data, let us know and we'll update our records. You can often make these changes directly through your account settings.

Delete Your Data

You can ask us to delete your personal information, and we'll comply unless we have a legal obligation to retain it (like financial records required by Thai accounting regulations).

Object to Processing

You can object to certain uses of your data, particularly for marketing purposes. We'll stop processing your data for those purposes unless we have compelling legitimate grounds to continue.

Withdraw Consent

Where we process your data based on consent, you can withdraw that consent anytime. This won't affect the lawfulness of processing that occurred before withdrawal.

Data Portability

You can request your data in a portable format to transfer to another service provider. We'll provide this in CSV or JSON format depending on the data type.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site.

Types of Cookies We Use

Essential Cookies: These keep the site functioning and secure. They remember your login session and preferences. You can't disable these without breaking basic functionality.

Analytics Cookies: We use these to understand which pages get visited, how long people stay, and where traffic comes from. This helps us improve the site and content.

Performance Cookies: These track how the site performs and help us identify technical issues or slow-loading pages.

Managing Cookies

You can control cookie settings through your browser preferences. Most browsers let you block or delete cookies, though this might affect how our website works. Check your browser's help section for specific instructions on managing cookies.

International Data Transfers

Our primary operations are in Thailand, but some service providers we work with may store data on servers located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved for international transfers
• Verification that receiving countries provide adequate data protection
• Additional security measures for sensitive financial information
• Regular monitoring of international service providers' compliance

If you have concerns about where your data is stored, contact us and we'll provide specific details about the locations and protections involved.

Children's Privacy

Shineuptech's financial analysis services are designed for businesses and professionals. We don't knowingly collect personal information from anyone under 18 years old. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can address this.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website homepage
• Updated "Effective Date" at the top of this policy

We encourage you to review this policy periodically. Continued use of our services after changes means you accept the updated policy. If you disagree with changes, you can close your account and stop using our services.